Accepting These Terms, and Who May Use the Site
Using this website means you accept these terms. If any part of them does not work for you, the honest answer is to stop using the site and call the clinic instead, where a person can answer directly.
Who May Use It
The site is intended for people aged 18 or over. A parent or legal guardian may use it on behalf of a child and is responsible for what is submitted. If you are agreeing on behalf of an employer, insurer or other organization, you confirm you have authority to bind it.
You agree that the information you give us — name, phone number, the reason for the visit — is accurate, because scheduling and triage decisions are made from it.
Documents That Go With These Terms
The Privacy Policy and the Medical Disclaimer form part of this agreement and are incorporated by reference. If you are already a patient, the forms you signed at the practice — consent to treat, financial policy, HIPAA acknowledgment — govern your care and take priority over anything on this page if the two ever conflict.
This Site Is Information, Not Medical Advice
Everything in the services, conditions and blog sections is general patient education. It is written and reviewed by clinicians, and it cannot examine you, read your imaging, weigh your other conditions or know what you have already tried. Two people with nearly identical MRI reports routinely need different plans, and only an examination can tell which of them you are.
Nothing here should be used to start, stop or change a treatment, to decide against seeing a clinician, or to delay care you have been advised to get. If an article and your own treating clinician disagree, follow your clinician.
No Doctor-Patient Relationship Is Created Here
Reading a page on GoldPlayPot.com, sending an email, submitting a form, or speaking with our scheduling staff does not make any clinician here your treating provider. That relationship begins only when a clinician at the practice evaluates you in person or in a scheduled telehealth visit and accepts you for care.
Until then, we cannot diagnose your problem, interpret your imaging, comment on another clinician's plan, issue a second opinion, prescribe, or complete forms for work, sport or insurance. Requests of that kind sent by email are not answered clinically, and we may reply asking you to book a visit.
Our clinicians are licensed in Ohio and can only provide care to patients located where they hold a license. The education library, by contrast, is free for anyone to read anywhere.
Appointment Requests Are Requests, Not Confirmed Bookings
The form on this site starts a conversation. It does not reserve a slot, hold a clinician's time, or guarantee that a visit will happen.
- You submit a request with your preferred days and a short description of the problem.
- Our scheduling team reviews it, usually within one business day. Requests sent on Friday evening are typically handled on Monday.
- Someone contacts you by phone or email to agree a date, time and clinician, and to check insurance, referral or imaging requirements.
- Your appointment exists only after that confirmation. Until you have it in writing or on the phone, treat the slot as unreserved.
When We Decline or Redirect a Request
We may decline a request, or point you somewhere better, when the problem falls outside orthopedic scope, when you are outside the area our clinicians are licensed to treat, when the description suggests emergency care is the right first step, or when the schedule genuinely has no capacity within a clinically reasonable window. Redirecting you is not a refusal of care; it is an attempt to avoid a wasted month.
Insurance, Fees and Cancellations
Any coverage or cost figure we quote before a visit is an estimate based on what your plan tells us, not a guarantee of payment; your insurer makes the final determination. The cancellation and missed-visit policy is provided when the appointment is booked, and the fees listed in it apply from that point.
Accuracy, Currency and How Content Is Reviewed
Clinical articles here carry a review date and cite sources such as OrthoInfo from the American Academy of Orthopaedic Surgeons and the National Institutes of Health. We review the library on a rolling schedule and retire pages we cannot keep current, because a stale rehabilitation protocol is worse than no protocol.
Even so, guidance changes, evidence moves, and errors survive proofreading. We do not warrant that every page is complete, current or free of mistakes. Recovery timelines, success rates and ranges given in articles describe what is typical in published evidence and in our own outcome scores — they are not a prediction about you and not a promise of result.
Practical details such as hours, staff, services and prices can change without the website catching up the same day. Call the clinic to confirm anything you plan to rely on, and tell us if you find something wrong so we can fix it.
Intellectual Property and What You May Do With Our Content
What We Own
The text, photographs, medical illustrations, page design, layout, logo and underlying code are owned by the practice or used under license, and are protected by United States copyright and trademark law. The practice name and logo are our marks and may not be used without written permission.
Your Limited License
You may view, download and print pages for your own personal, non-commercial use, and share a link with a friend, a family member or your own clinician. Printing an exercise sheet for your physical therapist is exactly what these pages are for.
You may not republish articles wholesale on another site, sell or license them, present them as your own or as your clinic's, remove author and copyright notices, or harvest the library to build a commercial dataset or train a model, without written permission. Requests for reprint or syndication rights go to the contact address below, and reasonable ones are usually granted.
Linking, and Copyright Complaints
You are welcome to link to any page. Framing our content inside your own site, or presenting it in a way that implies we endorse your products or services, is not permitted.
If you believe material here infringes your copyright, send a notice to the address below containing the elements required by 17 U.S.C. § 512(c)(3), including identification of the work, the location of the material, your contact details, and a statement made under penalty of perjury. We investigate and remove infringing material promptly.
Acceptable Use, Your Submissions, and Third-Party Links
- No automated scraping, crawling or request rates beyond what robots.txt allows.
- No attempt to probe, breach or circumvent security, or to access accounts and areas that are not yours.
- No uploading of malware, or of files intended to disrupt the site or its users.
- No impersonating staff, clinicians or other patients.
- No using the contact or appointment forms for marketing, recruiting, spam or automated submissions.
- No harvesting staff names or email addresses for any mailing list.
- No posting unlawful, harassing, defamatory or discriminatory content, or another person's private information.
- No reverse engineering, copying or reselling any part of the site's software.
Acceptable Use
Use the site the way it is meant to be used.
What You Send Us
Do not send confidential clinical detail, images of another person's records, or anyone else's health information through a web form. If you send a testimonial, a photograph or a review, we will not publish it without a signed authorization, and you can withdraw that authorization at any time for future use.
Non-clinical feedback — a broken link, a suggestion, a note about wording — may be used to improve the site without payment or attribution. You keep ownership of what you send and grant us a non-exclusive, royalty-free license to use it for that purpose. You confirm you have the right to send whatever you send, and we may remove any submission at our discretion.
Links to Other Sites
We link to sources such as the AAOS, the NIH and the CDC because they are worth reading, and to insurer or vendor pages where that saves you a search. We do not control those sites, their advertising or their privacy practices, and a link is not an endorsement of any product, device or treatment they promote. Read their own terms and privacy policies before giving them information.
Disclaimers, Limitation of Liability, and Indemnity
Disclaimer of Warranties
The website is provided "as is" and "as available." To the fullest extent the law permits, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that access will be uninterrupted, that the site is free of errors or harmful code, or that any information here suits your situation.
This disclaimer is about the website. It does not limit our professional responsibility for care actually delivered at the clinic, which is governed by Ohio law and by our clinicians' professional obligations.
Limitation of Liability
To the fullest extent permitted by law, neither the practice nor its clinicians, staff, owners or suppliers are liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, lost data or business interruption, arising out of your use of, or inability to use, this website. Our total liability for any claim relating to the website is limited to one hundred US dollars, which reflects that the site is free to use.
Some states do not allow these exclusions, so parts of this section may not apply to you. Nothing here excludes liability for professional negligence in care we provide, for personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Indemnity
You agree to defend, indemnify and hold harmless the practice, its clinicians and its staff from claims, damages and reasonable legal costs arising out of your misuse of the site, your breach of these terms, your violation of any law or third-party right, or content you submit. We may take over the defense of any such claim at our own expense, and you agree to cooperate with it.
Governing Law, Changes, and How to Reach Us
- GoldPlayPot Orthopedic Care, 2140 Meridian Health Parkway, Suite 300, Columbus, OH 43215, United States
- Phone +1 (555) 014-7788 · Urgent +1 (555) 014-7799
- Email care@goldsplaypot.com
- Mon-Fri 8:00-18:00, Sat 9:00-14:00, Sun urgent fracture care only
Governing Law and Where Disputes Are Heard
These terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-laws rules. Any dispute arising from the website will be brought in the state courts of Franklin County, Ohio, or in the United States District Court for the Southern District of Ohio, and both sides consent to the jurisdiction of those courts. If the mandatory consumer law of your home state or country gives you rights that cannot be waived, this clause does not take them away.
Severability and the Rest of the Small Print
If a court finds any provision unenforceable, that provision is narrowed to the minimum extent needed, or removed, and the remaining terms stay in force. A delay in enforcing a term is not a waiver of it. These terms, together with the Privacy Policy and the Medical Disclaimer, are the entire agreement between us about the website. We may assign them to a successor practice. The sections on intellectual property, disclaimers, liability, indemnity and governing law survive any termination of your use of the site.
Changes to These Terms
We update these terms when the site changes, when a vendor changes, or when the law does. The revised version is posted here with a new effective date, and material changes are announced with a site banner for 30 days beforehand. Continuing to use the site after the effective date means you accept the revised terms, so check the date at the top before relying on an earlier version. We do not apply changes retroactively to a dispute that has already arisen.
How to Reach Us
Questions about these terms, permission requests, and copyright notices all go to the same address.
Frequently asked questions
I submitted the appointment form. Is my visit booked?
Not yet. The form sends a request to the scheduling team, who contact you within about one business day to agree a time, clinician and any insurance or referral requirements. The appointment exists once that confirmation happens, not when the form is submitted.
Can I email a photo of my X-ray for an opinion?
Please do not. No clinician here can read an image, comment on another provider's plan, or give a second opinion outside a proper visit, and doing so by email would be neither safe nor lawful. Book an appointment and bring the imaging or the disc with you.
May I reprint an article for my clinic or class?
Ask first and it is usually fine. Personal and non-commercial printing needs no permission at all. Republishing on another website, distributing commercially, or using the library as training data does need written permission, which you can request through the contact details above.
Which state's law applies if there is a dispute about the site?
Ohio law governs, and website disputes are heard in Franklin County, Ohio, or in the federal court for the Southern District of Ohio. Mandatory consumer protections in your own state or country still apply where they cannot be waived by agreement.
Do these terms cover my treatment at the clinic?
No. They cover the website. Your care is governed by the consent, financial and HIPAA documents you sign at the practice, along with Ohio law and professional standards. Where those documents and this page disagree, the signed documents control.