Accessibility Statement

The Standard We Work To

We build and maintain goldplaypot.com against the Web Content Accessibility Guidelines (WCAG) version 2.2 at Level AA, published by the World Wide Web Consortium. Level AA is the benchmark most widely referenced in United States public guidance and procurement, and it covers the barriers that stop people using a site in practice: contrast, keyboard access, clear structure, and content that survives being magnified or read aloud.

Our current status is partially conformant with WCAG 2.2 Level AA. Partially conformant means most of the site meets the standard while some parts do not yet. Rather than claim full conformance, we list the exceptions further down this page so you know what to expect before you hit it.

This statement covers the public website at goldplaypot.com, including the condition library, service pages, blog articles, appointment and contact forms, and documents we publish for download. It was last reviewed in September 2026 and is scheduled for review again in March 2027, or sooner after any significant redesign.

What Is Already in Place

These measures are built into the page templates, so they apply across the site rather than to a handful of pages.

• Semantic structure: one H1 per page, headings in order without skipped levels, and landmark regions for header, navigation, main content and footer, so a screen reader user can jump straight to what they came for.
• Skip link: a Skip to content link is the first item reachable by keyboard on every page, so the navigation does not have to be tabbed through each time.
• Full keyboard operation: every link, button, form field, menu and accordion can be reached and used with a keyboard alone. There are no keyboard traps, and focus order follows the visual reading order.
• Visible focus: the focused element carries a clear outline with sufficient contrast against both the element and the background, and sticky headers are offset so focus is never hidden behind them.
• Color contrast: body text meets at least a 4.5 to 1 ratio against its background, with 3 to 1 for large text, icons, form borders and other interface components. Color is never the only way information is conveyed; errors and status messages also carry text and an icon.
• Reduced motion: when a device requests reduced motion, decorative animation, parallax and auto-playing movement are turned off. No content flashes more than three times per second.
• Responsive text sizing: text can be enlarged to 200 percent and the layout reflows to a single column at 320 CSS pixels wide with no horizontal scrolling and no loss of content.
• Alternative text: informative images carry descriptive alt text, decorative images are marked so screen readers skip them, and anatomical diagrams have a text explanation nearby rather than only a caption.
• Forms that explain themselves: labels stay visible rather than disappearing as placeholders, required fields are announced, error messages say what to fix in plain words, and there are no time limits on completing a form.
• Predictable interaction: navigation is consistent from page to page, link text makes sense out of context, page titles are descriptive, the page language is declared, and tap targets are large enough and spaced to be hit reliably on a phone.

How We Test, and How Often

Automated tools catch only a minority of real accessibility problems, so they are the starting point rather than the finish line. Every template is also driven by hand.

• Screen readers: NVDA with Firefox and Chrome on Windows, VoiceOver with Safari on macOS and iOS, and TalkBack with Chrome on Android.
• Keyboard only: each template walked end to end with no mouse, including forms, menus and accordions.
• Magnification: browser zoom at 200 percent and 400 percent, plus operating system text scaling.
• High contrast and forced colors mode on Windows, to confirm nothing disappears when the user's own palette takes over.
• Automated scanning of every page template on each release, using an established accessibility engine, with issues fixed before publication.
• A full manual review twice a year, and a targeted review whenever a template, form or third-party component changes.
• Self-evaluation carried out by our own web team. We have not commissioned an independent external audit, and we would rather say so plainly than imply one.

Known Limitations

The following areas do not yet meet the standard. Each one has a workaround you can use today and a plan to fix it.

• Older patient handouts published as PDFs before 2025 are not properly tagged, so headings and reading order can be wrong in a screen reader. Ask us and we will send a plain-text, large-print or accessible Word version, usually the same working day.
• The embedded map on our contact page is supplied by a third party and is not fully keyboard operable. Written directions, parking guidance and the full street address sit in text beside it for that reason.
• A small number of archived blog images carry alt text that is too brief to be useful. These are being rewritten as each article comes up for its clinical review.
• Captions on video clips published before 2025 were machine-generated and contain errors in anatomical terms. Newer videos are captioned by a person; the older ones are being re-captioned in order of how often they are viewed.
• Some third-party components, including appointment scheduling and card payment, sit outside our own code. We test them, report defects to the vendors, and keep a staffed phone alternative for every task those tools perform.

Requesting an Accessible Format

Any information we publish on the site, and any document we would hand you in clinic, can be supplied in another format at no charge. You do not need to explain why you need it or provide a diagnosis.

Tell us the document name or page address, the format you need, and how to reach you. Requests can be made by email, by phone, or at the reception desk when you next visit.

• Large print, typically 18 point or larger, in a typeface of your choosing where we can.
• Plain text or an accessible Word document that works cleanly with a screen reader.
• A structured, properly tagged PDF for documents that must keep their layout.
• The content of a page emailed to you as accessible HTML or text.
• Information read aloud over the phone by a member of staff, with time to ask questions.
• Simplified-language summaries of pre-operative and post-operative instructions.
• Spoken-language interpreters and American Sign Language interpreters for appointments, arranged at no cost to you.

Reporting a Barrier, and What Happens Next

If something on this site blocked you, or made a task harder than it should have been, we want the details. Reports from patients have fixed more problems here than any automated scan. Tell us the page address, what you were trying to do, what happened instead, and the browser and assistive technology you were using if you know them.

Contact GoldPlayPot Orthopedic Care, 2140 Meridian Health Parkway, Suite 300, Columbus, OH 43215, United States. Phone +1 (555) 014-7788. Urgent line +1 (555) 014-7799. Email care@goldsplaypot.com with the subject line Accessibility. Our hours are Monday to Friday 8:00 to 18:00, Saturday 9:00 to 14:00, and Sunday for urgent fracture care only.

• We acknowledge every accessibility report within two business days.
• A named member of the team is assigned, and you receive a substantive reply within ten business days with either a fix date or an explanation and a working alternative.
• Accessible formats are supplied within five business days of the request, and usually faster.
• Barriers that block access to care, appointment booking or emergency information are treated as urgent and jump ahead of other work.
• Every report is logged and used to prioritize the next round of work. We keep only the details needed to investigate and reply.

Accessibility at the Clinic Itself

A website is only the first door. The building matters at least as much for an orthopedic practice, where many patients arrive on crutches, in a wheelchair, or in a sling and unable to use one arm.

• Step-free access from the accessible parking bays nearest the entrance, with automatic doors and level flooring throughout.
• Elevator access to Suite 300, and accessible restrooms on the same floor.
• Height-adjustable examination tables and transfer assistance, so nobody has to climb onto a fixed table with an injured limb.
• Wheelchairs available at reception, and staff who will meet you at the door if you call ahead.
• Imaging rooms sized for a wheelchair transfer, with a technologist able to assist.
• Service animals are welcome anywhere patients go.
• A quieter waiting area for patients who find a busy reception overwhelming, and the option to wait in your car and be called or texted.
• Intake forms available in large print, read aloud by staff, or completed by staff on your behalf.
• Interpreters arranged at no cost. Around 48 hours notice helps us confirm the right interpreter, though we will do our best at shorter notice.
• For patients who lip-read or use hearing aids, staff will move to a quiet room, face you while speaking, and write key instructions down before you leave.

How This Statement Is Maintained

Accessibility work is never finished, because the site changes. New pages, new forms and updated third-party tools can all introduce problems that were not there last month.

We review this statement twice a year and after any significant redesign, run accessibility checks as part of publishing any new template, and include accessibility in the training given to the staff who write and publish content. Patient feedback is the strongest signal we get, which is why the reporting route above is kept short and staffed by people rather than a form that goes nowhere.

Frequently asked questions